Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of Facelore ("Facelore", "we", "us", "our"), a digital service available through our website (the "Service"). By accessing the Service, completing the quiz, uploading a photo, or making a purchase, you agree to these Terms. If you do not agree, please do not use the Service.

We may update these Terms from time to time. The current version will always be available on our website, with the date of the last update shown at the bottom. Continued use of the Service after changes take effect means you accept the updated Terms.

2. What Facelore Is

Facelore analyzes a facial photograph you upload and generates a personalized written report about personality traits, strengths, career tendencies, relationship patterns, and potential blind spots.

The Service is provided for self-reflection, insight, and entertainment purposes only. It is not a scientific assessment, psychological evaluation, diagnostic tool, or a substitute for professional advice of any kind — medical, psychological, financial, legal, or career-related. Any decisions you make based on your report are your own responsibility.

3. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you confirm that you meet this requirement and that you have the legal capacity to enter into this agreement.

You may only upload photographs of yourself. Do not upload photos of other people without their explicit consent, and never upload photos of minors.

4. Your Photo and Personal Data

How we collect, use, and retain your photo and other personal information is described in our Privacy Policy, which forms part of these Terms. By using the Service, you also agree to the Privacy Policy.

5. Payment

Facelore is a one-time purchase. There are no subscriptions, recurring charges, or hidden fees. The full price is displayed clearly before checkout.

Prices are shown in the currency indicated at checkout. Depending on your location, taxes may be included or added as required by law. Payments are processed by a third-party payment provider; we do not store your card details.

You confirm that you are authorized to use the payment method you provide.

6. Delivery of Your Report

Your report is delivered digitally — displayed on-screen after purchase and sent to the email address you provide. You are responsible for entering a correct and working email address. If you don't receive your report, check your spam folder first, then contact us at hello@facelore.io and we will resend it.

7. Refunds and Right of Withdrawal

Because your report is personalized digital content created and delivered immediately after purchase, the following applies:

For EU/EEA and UK customers: By completing your purchase, you expressly request immediate delivery of the digital content and acknowledge that you thereby lose your statutory 14-day right of withdrawal once delivery has begun. This consent is collected at checkout.

For all customers: We do not offer refunds for delivered reports, except where the Service is proven to be faulty — for example, if you paid but never received a report despite contacting support. In that case, email us at hello@facelore.io within 14 days of purchase with your payment confirmation, and we will resolve the issue by redelivering the report or, at our discretion, issuing a refund.

Nothing in this section limits any mandatory consumer rights you have under the laws of your country of residence.

8. Acceptable Use

When using the Service, you agree not to:

• upload photos of other people without their consent, or photos of anyone under 18;
• upload unlawful, offensive, or infringing content;
• attempt to interfere with, disrupt, reverse-engineer, or gain unauthorized access to the Service or its systems;
• use automated tools to access the Service or extract its content;
• resell, redistribute, or commercially exploit reports or any part of the Service;
• use the Service in violation of any applicable law.

We may suspend or block access to the Service for anyone who violates these Terms.

9. Intellectual Property

All content on the Service — including text, report content, design, graphics, logos, and software — is owned by us or our licensors and protected by intellectual property laws. Your purchase grants you a personal, non-transferable license to use your report for your own private purposes. You may not copy, publish, or distribute the Service's content for commercial use.

You retain all rights to the photo you upload. You grant us a limited license to process it solely for the purpose of generating your report, as described in the Privacy Policy.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of accuracy, merchantability, or fitness for a particular purpose, to the fullest extent permitted by law.

We do not guarantee that the Service will be uninterrupted, error-free, or that the insights in your report will be accurate, complete, or useful for your specific situation. Your report reflects an interpretive analysis, not verified facts about you.

11. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service. Our total aggregate liability for any claim related to the Service shall not exceed the amount you paid us for the purchase giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including mandatory consumer protections in your country of residence.

12. Changes to the Service

We may modify, suspend, or discontinue the Service or any part of it at any time. We will make reasonable efforts to ensure the Service remains available, but we cannot guarantee uninterrupted access.

13. Governing Law and Disputes

These Terms are governed by the laws of the country where Facelore is established, without regard to conflict-of-law rules. This choice of law does not deprive you of the protection of mandatory consumer laws of the country where you reside.

If you have a complaint, please contact us first at hello@facelore.io — we aim to resolve issues informally and quickly. If we cannot resolve a dispute informally, it shall be brought before the competent courts of that country, unless mandatory consumer law entitles you to bring proceedings in your country of residence.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

To the extent permitted by law, both parties agree to bring claims only in an individual capacity, and not as part of any class or representative action.

14. General

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. These Terms constitute the entire agreement between you and us regarding the Service. We may assign these Terms; you may not assign them without our consent. Sections concerning disclaimers, limitation of liability, and intellectual property survive termination.

15. Contact

Questions about these Terms? Email us at hello@facelore.io.